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AMS1064: Business Analysis Best Practices

14 Professional Development Units from the Project Management Institute (PMI)
14 Continuing Development Units from the International Institute of Business Analysis (IIBA)

This workshop gives you a proven set of core techniques, methods and tricks for requirements elicitation and writing. Requirements written in human language can be subjective, ambiguous and subject to interpretation. To create “good” requirements, you need to become proficient in the “language and techniques” of requirements definition. The workshop covers how to write effective business requirements and includes business analysis techniques to identify and analyze business problems. Furthermore, this workshop gives you an experience-proven set of techniques, methods and tricks to help you model, analyze, and improve both business and system processes. These approaches will help you create business process models including workflow diagrams and swim lane (activity) diagrams.


  • Write Business Requirements that solve business problems
  • Use 10 critical requirements questions to guide the requirements capture process
  • Translate business needs into well-structured business requirement statements
  • Apply the four rules for managing a group of requirements
  • Prioritize requirements based on business and system needs
  • List 5 improvement methods based on business process models
  • Describe business process models
  • Model the AS IS business process
  • Document the details of each process using the most appropriate technique
  • Document existing business processes

    AMS offers a complete Blended Learning Solution (BLS) designed to provide content topics in support of instructor led programs. The objectives of this Blended Learning Solution are to provide participants with industry and organization specific knowledge, current best practices, and competency-based learning utilizing multiple delivery models in the most cost effective way.

    Instructor Led Training (ILT)

    Business Analysis Best Practices - delivered in 2 days

    Virtual Instructor Led Training (VILT)

    Business Analysis Best Practices - delivered in four 3-hour sessions

    Self-Paced Training (eLearning)

    Requirements Elicitation – 1 hour

    Requirements Writing – 1 hour

    Use Cases – 1 hour

    Enterprise Analysis  – 1 hour

    Solution Assessment and Validation – 1 hour

    Supportive Learning Artifacts



    Suggested Reading/HBR Case Studies

    Video Vignettes

    *PDUs and CDUs aligned to contact hours in non-instructor led deliveries.


      • Course Overview
      • Create the Current Issues List


      Module 1: Business Analysis Overview

      • Business Analysis Industry Overview
      • Knowledge Area Overview
      • The Business Analyst Role
      • The Business Analyst’s Approach
      • Current Issue Discussion


      Module 2: Requirements Elicitation (Capture)

      • Stakeholder Integration
      • Document Analysis and Problem Definition
      • Interviewing Techniques
      • Types of Requirements Gathering Meetings
      • Using Surveys to Elicit Requirements
      • Considering Prototyping
      • Stakeholder Identification and Analysis Exercise


      Module 3: Requirements Writing (Clarify)

      • Writing Effective Business Requirements
      • Creating Requirement Statements
      • Removing Requirement Statements
      • Removing Requirements Ambiguity
      • Writing Measureable Requirement Statements
      • Decomposing Requirements
      • Confirming Performance Requirements
      • Writing Exercise

       Module 4: Use Cases

      • Use Cases Modeling in Context
      • Use Case Inputs
      • Use Case Modeling Conventions
      • System Context Diagramming
      • Developing Sound Use Cases
      • Use Case Templates
      • Use Case Exercise


      Module 5: Enterprise Analysis and Requirements Analysis

      • An Integrated Life Cycle View
      • Defining Business Need
      • Solution Scope Development
      • Requirements Prioritization and Organization
      • Requirements Validation Practices
      • Solution Scope Exercise


      Module 6: Solution Assessment & Validation

      • Assessing Solutions for Proper Fit
      • Assessing Organizational Readiness
      • Requirements Allocation
      • Validating the Solution
      • Solution Scope and Execution Scope Characteristics
      • Moving from Solution Scope to Execution Scope Exercise



      • Review and Close the Current Issues List
      • Course Evaluation


"The team at AMS was impressive from the first time we met them.  I have personally interviewed many large training companies, but the folks at AMS were heads and tails above the rest because of their flexibility, desire to be true partners and level of subject matter expertise.  I would recommend AMS to any organization seeking a results driven team of professionals."

Performance Management Team Leader from one of the world's largest oilfield services companies

"My group thoroughly enjoyed the training, as did I. I think the introspection that resulted from our discussions will be as valuable as any scheduling tool will ever be because if people can have a clear perspective of the situations that project management presents, they can be far better in human interaction. Human interaction is what creates results in what we do."

Operations Manager with a small, local software organization


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